How do I return an item?
The returns procedure is on the back of each invoice you receive.
Please complete the 'Returns Form' on the back of the invoice, detach and return in the original parcel along with the returned goods.
PLEASE NOTE: Please put correct postage on returns parcels and we recommend that you obtain a certificate of posting.
You can return goods for an exchange or a refund.
PLEASE NOTE: You will be refunded the same way you paid for the order. Returns will be refunded as soon as possible upon their return. Please allow up to 21 days for your account to be credited.
Additional payment will be needed for exchanges that are higher in value than the returned goods.
We guarantee to refund or exchange goods if you are not entirely satisfied. We ask only that non-faulty items should be returned unworn and with all original tags attached. We would like to ask customers to take care when trying on garments. Your statutory rights are not affected.
Charging for returns
If you can’t get to the post office then you can send the item back without any postage on and we will deduct the price of the postage plus the £1 Royal Mail handling charge from the cost of the returned item.